New Forrester Study Highlights Efficiency and Enhanced Employee Experience: Streamline Time-Off Requests with Paycom’s GONE

With Paycom’s Time-Off Requests featuring GONE tool, organizations can fully automate the time-off authorization process.

Managers, HR, finance and administrative personnel no longer need to handle time-consuming manual tasks, enabling immediate, staffing-aligned decisions that ensure efficient operations and satisfied clients. For employees, this streamlined process ensures consistency and transparency every step of the way.

Forrester Consulting Analysis

To assess the potential return on investment (ROI) companies may achieve by implementing Time-Off Requests, Paycom hired Forrester Consulting to carry out a Total Economic Impact (TEI) analysis. The goal of the study is to provide readers with a methodology for assessing GONE’s potential financial impact on their companies.

Forrester interviewed representatives with expertise in the tool to understand its advantages, expenses and dangers more clearly. Forrester compiled the respondents’ experiences and findings into a single, industry-neutral composite company with 400 workers, 30 managers and yearly sales of around $300 million for this study.

Let’s look at their findings about how investing in GONE improved the employee experience.

Impact of GONE on Work Experience

GONE helps establish clear, consistent guidelines for time-off requests, eliminating any confusion about the process that can cause delays in approval.

Before this tool, employees often waited several days for time-off decisions while their managers had to manually check accruals, staffing levels, blackout dates and other laborious procedures–if they ever did receive a decision from their managers.

A Paycom client shared how they often took their time off without ever receiving a decision. “My manager rarely approves my time off. It is just not high on [managers’] priority lists. But they know I take it.” The lack of formal approval creates frustration and confusion for both staff and management. Certainty about time off allows employees to plan their personal lives with ease while enabling their team to prepare effectively for their absence.

Additionally, the interviewed companies’ manual legacy time-off decision-making systems were prone to mistakes, unintentionally leading to understaffed regions and placing additional strain on the remaining staff.

GONE’s ability to streamline and automate time-off management can improve work culture, ensuring fairness in the process fosters trust between the team and their managers. Interviewees alluded to friction between employees and their managers regarding favoritism in approvals.

A Paycom client from the retail industry said: “With GONE, I know that all PTO requests are going to be handled instantly and fairly, without considering which individual is requesting it.”

You can read the full study about GONE’s impact on businesses and their employees at paycom.com.